Last updated: October 06, 2026 14:37
Privacy Policy
Aspira Cowork Community ("Aspira," "we," "us")
Ellerslie, South Edmonton, Alberta, Canada
Website: www.aspiracowork.ca
Last updated: October 2026
1. Our commitment
We respect your privacy. This policy explains what personal information we collect when you join, book, or visit Aspira, why we collect it, how we protect it, and what choices you have. By approving this policy when you sign up, you agree to the practices described here.
2. Information we collect
Account and contact details: name, email address, phone number, and company or business name.
Billing information: billing address and payment details. Payments are handled by third-party payment processors connected to our booking system. We do not store full card numbers on our own systems.
Membership and booking activity: your plan, bookings of rooms and services (such as the boardroom, private meeting room, and podcast room), usage and credits, invoices, and payment history.
Visit and check-in records: guest and visitor check-ins at the front desk, and any access credentials issued to you.
Communications: messages you send us, and your preferences for newsletters, event invitations, and notifications.
Website information: basic technical data such as browser type, device, and pages visited, collected through cookies and similar tools on our website.
We do not knowingly collect sensitive personal information beyond what is needed to run your membership. Please don't send us anything more than we ask for.
3. How we use your information
We use your information to:
create and manage your membership and account;
process bookings, invoices, and payments;
operate and secure the space, including managing access and visitors;
communicate with you about your membership, bookings, policy changes, and space updates;
send community news and event invitations, where you've agreed or where the law allows (you can unsubscribe at any time);
keep financial and tax records as required by law; and
improve our services, space, and website.
We do not sell your personal information.
4. Who we share it with
We share information only as needed to run Aspira:
Our booking and membership platform (Cobot), which stores your account, booking, and invoice data on our behalf.
Payment processors, to handle payments securely.
Other service providers, such as accounting, email, website hosting, and IT support, who are only given the information they need.
Professional advisors, such as our accountants, bookkeepers, lawyers, and insurers, where necessary.
Authorities, where required by law, court order, or to protect safety and rights.
We do not share your contact information with other members, sponsors, or partners for their own marketing without your permission. If you choose to appear in a member directory or community listing, only the details you opt in to are shown.
5. Where your information is stored
Some of our service providers, including our booking platform and payment processors, may store or process information outside Canada, including in other countries where different privacy laws apply. These providers are required to protect your information, but it may be accessible to courts or authorities in those countries under their laws. You can contact us with questions about our service providers outside Canada (see Section 10).
6. Security
We use reasonable safeguards to protect your information, including password-protected systems, limited staff access, and reputable service providers. No method of storage or transmission is completely secure, so we cannot guarantee absolute security. If a breach creates a real risk of significant harm to you, we will notify you and the appropriate authorities as required by law.
7. Cameras and the space
[Delete this section if you have no cameras.] We may use security cameras in shared areas to protect people and property. Cameras are not placed in washrooms or private areas. Footage is kept only as long as needed and viewed only by authorized personnel, or provided to authorities when required.
8. How long we keep it
We keep your information while your membership is active and afterward only as long as needed for the purposes above, including accounting, tax, and legal requirements (generally up to seven years for financial records). After that, we delete or anonymize it.
9. Your rights and choices
You may:
ask to see the personal information we hold about you;
ask us to correct anything inaccurate or incomplete;
withdraw your consent to non-essential uses, such as marketing emails, at any time. Withdrawing consent for information needed to run your membership or billing may limit our ability to provide services;
ask us to delete your information, subject to our legal record-keeping duties; and
make a complaint to us, or to the Office of the Information and Privacy Commissioner of Alberta (www.oipc.ab.ca).
10. Contact us
For privacy questions or requests, contact our Privacy Contact:
[Name/title, e.g., Community Manager]
Aspira Cowork Community
[Email address]
[Phone number]
[Mailing address]
We aim to respond within 30 days.
11. Changes to this policy
We may update this policy from time to time. The current version will always be posted on our website and in your member account, with the "Last updated" date at the top. If we make significant changes, we'll let you know.
